Service

We are committed to providing the best in fuel cells and making the job of replacing them easier. We start by listening to your needs and giving you informative technical support. We provide this service over the phone and online. Feel free to use our fuel cell cross-reference in the printed version or the web version kept up to date online.

Since flexible fuel cells are made of polymers, their conditions vary depending on the climate, use and care to which they have been subjected. Consequently, the amount of work required during repair or overhaul also varies. Therefore our cost to repair or overhaul your fuel cells are not fixed. This keeps your costs lower because you pay for the work actually done to your fuel cell. We do not give an inflated flat rate that either overcharges you or declares your fuel cell unserviceable. Some companies quote you an attractive repair price but that only covers a few leaks. Since most cells have more than that, when your cell arrives at their facility, they show you a much higher price tag. Remanufactured sounds nice but is not an FAA term. The cost of our factory overhauls to FAR standards are based on an hourly rate plus material cost. We can give you a good idea of the costs by phone with the following information: 1) Part Number, 2) Construction Type, 3) Date of Manufacture, 4) previous repair record and 5) some visual and tactile observations (if removed).

We offer no charge evalutions. When we receive your cell, it is cleaned, tested and inspected, then we give you the condition of the cell, it’s life expectancy and your alternatives. You get the information you need to make the best decision for you or your customer. We call this kind of customer service, “Honest Advice”.

If you need a related service or product we do not offer, we will direct you to where to find it. When you are looking for quality fuel cells and service, make Eagle your first call.